Accessibility and Safety

You can download our accessibility document HERE.
If you have any further queries regarding accessibility, email [email protected] 
Please make a member of staff aware and they will direct you to the Welfare and Medic Area. We have a dedicated Welfare and Medical area on site should you feel unwell.
Regardless of the cause of your ill-health, our staff are trained to be non-judgemental with your well being placed with the utmost importance.  Please let a member of staff know you feel unwell.
Your safety and comfort during your visit to Printworks is our absolute priority.
Should anyone make you feel uncomfortable at any time, please talk to any member of staff. We have fully trained teams on site who will be able to respond to your situation sensitively and appropriately.
Whilst at Printworks, you must always observe any safety announcements that are made.
Anyone throwing objects, including food or drink containers etc., will be removed from the venue without a refund. Crowd surfing and moshing are strictly prohibited.
Certain areas of the venue may have specific capacity requirements. In these circumstances, one in one out policy will be put in place.
Many items are prohibited from being brought to Printworks. Please observe our Venue Rules for more information on this.

Yes – if you have any specific reasons for bringing prohibited items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on [email protected].

When you arrive onsite, please make security staff aware that you are bringing medical items in with you. Please contact us prior to the event and we can verify any items you need to bring on site.

Conditions Of Entry

All tickets will be checked and scanned on entry.

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

Printworks operates a no re-entry policy. Once you have left the venue, re-admittance will not be permitted.

Printworks operates a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.

Most shows at the venue have a last entry time.
Please observe this before buying your ticket, as we cannot guarantee entry after last entry.
We only accept a valid passport, foreign national ID cards, driving license or home office approved PASS hologram as identification and/or proof of age. If there is a name on your ticket, you must provide valid photographic ID to match this name

Please note that we cannot accept expired or out-of-date forms of ID. If you are not able to provide a valid and in-date form of ID, you may be refused entry on to the premises.

We have lockers on site that are available at a cost, however we do not allow bags that are larger than A4 size (21cm x 30cm).
No food can be brought into Printworks, but we have great food traders (including vegan and vegetarian options) and bars within the venue.
Please note you are NOT permitted to take any of the following items into the venue: illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; bottles; weapons; ammunition; explosives; horns; whistles; drums; fireworks; masks; torches; point-and-shoot cameras; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes).

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

If you have any specific reasons for bringing Prohibited Items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on [email protected].

Animals, with the exception of guide dogs, are not permitted in the venue.

Events

Should there be any changes to an event at the venue (such as opening times or artists), we will endeavour to let you know, usually via the email you used to purchase your ticket with – however, this will be down to the promoter of the event and we ultimately take no responsibility for this.

We’ll have the finalised times displayed on all bars and throughout Printworks on the day of each event. Please note that set times are always subject to change.

In the event of a show being cancelled, refunds will be in accordance with the promoter’s T&Cs at their discretion – you will need to contact them and/or your ticket agent.

Once a show sells out at Printworks, resale systems on Kaboodle and Resident Advisor will be automatically activated.
Please note that we strongly advise against buying or selling tickets for sold out shows through any platforms other than Kaboodle and Resident Advisor which are the only authorised resale systems.
Resale tickets will appear on Kaboodle & Resident Advisor’s ticket pages as and when existing ticket holders decide to list their ticket, so we encourage you to check back on a regular basis if there are none available when you initially look.
You can find further information and instructions on how to use both resale systems via Kaboodle here and Resident Advisor here.

All tickets will be checked and scanned on entry.

Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.

Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).

If there is a name on your ticket, you must provide valid photographic ID to match this name.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.

Please email your ticket provider, as this will vary from show to show.

Facilities at Printworks

You can ask for free drinking water at any of the bars located within the venue.

Printworks has lockers which can be used for a fee and deposit. These are accessible throughout the day, so if you are bringing any valuables with you we recommend you store them in our secure lockers.

Locker dimensions:
Small (30cm x 30cm x 30cm)
Large (45cm x 30cm x 30cm)

Please email [email protected] with “Lost Property” in the subject headline, with a clear description of your lost item, the show at which you misplaced your item, and Log Number if provided.

Please allow 72 hours for responses to any Lost Property queries.

You can also contact Printworks via 020 8498 4934 with our telephone lines open from 10.00AM to 5.00PM.

Within the designated outside smoking areas, yes.

If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

Our bars and food traders only accept card and contactless payment methods.

Other

We have a staffed phone line during events – the number is 07561 099844. We ask that you send a text first and we will get back to you as quickly as possible.

Our Privacy & Cookies Policy can be found here.

Travel & Accommodation

Please visit our Getting Here page.

Please visit our Accommodation page.

When leaving the venue, please consider our neighbours and leave the venue quietly. The Jubilee Line runs 24 hours on Friday and Saturday nights from Canada Water. We have a designated pick up point on site for Uber, private hire cars and a taxi rank. Printworks provides no public parking.

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