Any ticket related queries need to be sent to your ticket provider directly for a response, please add your booking reference to the subject line.
You will be emailed your tickets 24 hours before the show.
Please read below for more information.
Ticket Enquiries FAQs
In the event of a show being cancelled, refunds will be in accordance with the promoter’s T&Cs at their discretion – you will need to contact them and/or your ticket agent.
Once a show sells out at Printworks, resale systems on Kaboodle and Resident Advisor will be automatically activated.
Please note that we strongly advise against buying or selling tickets for sold out shows through any platforms other than Kaboodle and Resident Advisor which are the only authorised resale systems.
Resale tickets will appear on Kaboodle & Resident Advisor’s ticket pages as and when existing ticket holders decide to list their ticket, so we encourage you to check back on a regular basis if there are none available when you initially look.
If you purchased through the Printworks website, your ticket provider will be Kaboodle. Their customer service email is printworkslondon@kaboodle.co.uk
All tickets will be checked and scanned on entry.
Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.
Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).
If there is a name on your ticket, you must provide valid photographic ID to match this name.
Any fake, invalid or duplicate tickets will be rejected.
Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.
If you purchased through the Printworks website, your ticket provider will be Kaboodle. Their customer service email is printworkslondon@kaboodle.co.uk
Please access your account on your ticket provider website and try to download the ticket directly from there.
If you still can’t see your tickets, please contact your ticket provider directly for assistance.
